In my last post on leadership decision-making, I took aim at the durable myth of the gut call, in which the executive absorbs the debate, consults some inner oracle, and delivers a verdict with the serene confidence of someone who has never been audited. That myth finds its most comfortable habitat not in the boardroom but in the interview room, where leaders who would never approve a capital expenditure without a business case will cheerfully make a six-figure hiring decisio

For many organizations, for many years, the prevailing logic around enterprise technology adoption has centered on selection and implementation: choose the right platform, execute the rollout, and measure utilization. What that framework consistently underestimates though is the variable that most reliably determines whether adoption succeeds or stalls - the quality of the experience employees have when they use the tools. That gap is no longer a peripheral concern. As organi